Shipping policy

Shipping Policy

Production time
Each piece is handmade to order. Current production times are:
- Mini Framed Pet Portrait: 7-14 business days
- Custom Framed Pet Portrait: 10-21 business days
- Lifelike 3D Pet Replica: 4-8 weeks

We will send you progress photos during creation and a final photo for your approval before shipping.

Shipping
- Free standard shipping on all orders within the USA.
- All orders ship tracked and insured from our studio.
- Estimated delivery after shipment: 7-15 business days within the USA.

Duties and taxes
We cover all import duties and taxes. There are no surprise fees upon delivery — the price you see at checkout is the total price.

Packaging
Every piece is carefully wrapped and packed to arrive safely. Our 3D memorial pieces ship in a protective box with foam padding.

Tracking
Once your order ships, you will receive a tracking number by email.